Refund and Cancellation Policy

This policy governs the refund and cancellation of services provided by **The Accounting**, owned by **Dustwon Private Limited**.

We are dedicated to providing high-quality services. However, due to the nature of legal and compliance services, which involve significant time, effort, and statutory fees from the moment of initiation, we have a strict policy regarding refunds and cancellations. By making a payment, you agree to the terms outlined below.

General Refund & Cancellation Guidelines

Refunds will only be considered for **duplicate transactions** or in the event of a technical glitch on our platform, following verification.
Refunds will be processed to the **original payment method** used for the transaction.
The processing time for refunds is typically **7-10 business days**, depending on the payment gateway and bank procedures.
All refund and cancellation requests must be submitted in **writing** via email to our official support channel. Verbal requests will not be entertained.
Our decision regarding any refund or cancellation claim is **final and binding**.

Cancellation Policy

You may request a cancellation **within 24 hours** of placing your order or booking a service.
Once a service has been initiated, delivered, or activated (e.g., documents filed with the government), no cancellation or refund will be granted.
Cancellations for services like digital products or downloadable content are strictly **not allowed** once the product has been delivered.
**Urgent services** are non-refundable.
Partial refunds may be issued at our discretion for partially completed services.

Non-Refundable Circumstances

**Incorrect Service Expectation:** We do not offer refunds if the customer's expectations of the service were incorrect.
**Promotional Offers:** Purchases made with a discount, promotion, or as part of a bundle are not eligible for a refund.
**Customer Fault:** No refunds will be issued for delays or issues caused by the customer's failure to provide necessary information or documents in a timely manner.
**Change of Mind:** We cannot offer a refund if you simply change your mind after the payment has been made.
**Partial Payments:** Payments made as an advance or a partial amount for a service are not refundable.

Legal & Miscellaneous

By using our services, you agree that any fraudulent refund claim may result in legal action. Our liability is limited to the amount paid by the customer for the specific service. This policy is subject to revision without prior notice, and customers are advised to review the latest version regularly.

Last Updated: August 23, 2025